{"id":38,"date":"2021-02-11T18:59:45","date_gmt":"2021-02-11T18:59:45","guid":{"rendered":"https:\/\/mondes-marina.com\/?page_id=38"},"modified":"2021-11-17T11:00:49","modified_gmt":"2021-11-17T10:00:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/mondes-marina.com\/?page_id=38","title":{"rendered":"FAQ"},"content":{"rendered":"\n<p><img loading=\"lazy\" decoding=\"async\" width=\"30\" height=\"30\" class=\"wp-image-59\" style=\"width: 30px;\" src=\"https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2.png\" alt=\"\" srcset=\"https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2.png 512w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-300x300.png 300w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-150x150.png 150w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-324x324.png 324w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-416x416.png 416w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-100x100.png 100w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-270x270.png 270w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-192x192.png 192w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-180x180.png 180w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-32x32.png 32w\" sizes=\"auto, (max-width: 30px) 100vw, 30px\" \/><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><em>Can I return the product(s) ordered?<\/em><br>Yes. If you are unhappy with any item you have purchased, you may return it <strong>within 14 days of receipt<\/strong>, you just have to request a return from your client account. All return expanses are at the responsibility of the buyer. Any refund due will be paid to you <em>less<\/em> the shipping fees.<br>However, there might be some exceptions, see the <a href=\"https:\/\/mondes-marina.com\/?page_id=47\" data-type=\"page\" data-id=\"47\">General Terms and Conditions<\/a> for more details.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><em>How many days of delivery can I expect?<\/em><br>You can expect roughly <strong>5-6 working days<\/strong> from your order. If after this period, your order is still not delivered, please contact us via the <a href=\"https:\/\/mondes-marina.com\/?page_id=40\">Contact<\/a> page. Each order has a tracking number so we can follow it while transiting to your place.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>To where can I ask a delivery<em>?<\/em><br>Delivery to Switzerland, Liechtenstein, France (Metropolitan and Corsica), Italy, Belgium, Luxembourg, Spain, Portugal, Austria, Netherlands, Germany and United States of America.<br><strong>If you want a delivery somewhere else in the world just contact me via the <a href=\"https:\/\/mondes-marina.com\/?page_id=40\" data-type=\"page\" data-id=\"40\">Contact<\/a> page to see what is possible.<\/strong><\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><em>Why is the order not possible while there are articles in stock?<\/em><br>As I am alone taking care of the shipment, <strong>I might sometimes disable the ordering service<\/strong> if I cannot ensure it. In that case, I always post a message on the home page, with the date you will be able to order again.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><em>The product I ordered is damaged, what can I do?<\/em><br>The products are always double-checked before sending. Nevertheless, anything can happen during the shipment. As soon as you receive your package, if you spot that something is damaged, <strong>please contact us via the <a href=\"https:\/\/mondes-marina.com\/?page_id=40\" data-type=\"page\" data-id=\"40\">Contact<\/a> page<\/strong>, so we can see what can be done. Of course, if it cannot be repaired, you can return it and be refunded, see the <a href=\"https:\/\/mondes-marina.com\/?page_id=47\" data-type=\"page\" data-id=\"47\">General Terms and Conditions<\/a>.<\/li><\/ul>\n\n\n\n<p><img loading=\"lazy\" decoding=\"async\" width=\"30\" height=\"30\" class=\"wp-image-59\" style=\"width: 30px;\" src=\"https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2.png\" alt=\"\" srcset=\"https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2.png 512w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-300x300.png 300w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-150x150.png 150w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-324x324.png 324w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-416x416.png 416w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-100x100.png 100w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-270x270.png 270w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-192x192.png 192w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-180x180.png 180w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-32x32.png 32w\" sizes=\"auto, (max-width: 30px) 100vw, 30px\" \/><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><em>What does unique mean?<\/em><br>A unique product means, it exists <strong>only one single piece<\/strong>.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><em>I saw a jewelry on your Instagram page, but I cannot find it on the website, why?<\/em><br>Sorry, the jewelry you are searching is probably <strong>sold out<\/strong>.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>Are the jewels made of pure gold or pure silver?<br><strong>No<\/strong>, the structure is a metal (usually brass) coated with gold (see the next point) or silver. Some jewelry are made with pure silver elements, in this case it is mentioned in the product description.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><em>What is the difference between gold, gold plated and fine gold plated?<\/em><br>If only gold is mentioned, without any other adjectives, it means the <strong>structure is a metal (usually brass) coated with a gold color.<\/strong><br>If it is gold plated, the <strong>coating is real gold<\/strong> and the thickness is 3 micron.<br>If it is fine gold plated, the coating is made with<strong> at least 18K fine gold<\/strong> (24K can also be a possibility).<br><\/li><li><em>I am allergic to accessory jewelries, can I order?<\/em><br><strong>No<\/strong>, I would not recommend it.<\/li><\/ul>\n\n\n\n<p><img loading=\"lazy\" decoding=\"async\" width=\"30\" height=\"30\" class=\"wp-image-59\" style=\"width: 30px;\" src=\"https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2.png\" alt=\"\" srcset=\"https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2.png 512w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-300x300.png 300w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-150x150.png 150w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-324x324.png 324w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-416x416.png 416w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-100x100.png 100w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-270x270.png 270w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-192x192.png 192w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-180x180.png 180w, https:\/\/mondes-marina.com\/wp-content\/uploads\/2021\/02\/cropped-band2-32x32.png 32w\" sizes=\"auto, (max-width: 30px) 100vw, 30px\" \/><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><em>How can I contact the customer service?<\/em><br>Anytime via the <a href=\"https:\/\/mondes-marina.com\/?page_id=40\">Contact<\/a> page. Do not hesitate \ud83d\ude42<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Can I return the product(s) ordered?Yes. If you are unhappy with any item you have purchased, you may return it within 14 days of receipt, you just have to request a return from your client account. All return expanses are at the responsibility of the buyer. Any refund due will be paid to you less [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-38","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mondes-marina.com\/index.php?rest_route=\/wp\/v2\/pages\/38","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mondes-marina.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mondes-marina.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mondes-marina.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mondes-marina.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=38"}],"version-history":[{"count":12,"href":"https:\/\/mondes-marina.com\/index.php?rest_route=\/wp\/v2\/pages\/38\/revisions"}],"predecessor-version":[{"id":875,"href":"https:\/\/mondes-marina.com\/index.php?rest_route=\/wp\/v2\/pages\/38\/revisions\/875"}],"wp:attachment":[{"href":"https:\/\/mondes-marina.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=38"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}